![]() Sometimes it’s a simple thing that gets in the way of the syncing process. Delete the file from the Dropbox folder and then copy a new version across.Check that you can open it in an application.Check the filename to ensure it does not contain any special characters such as &, ?, %, #, or $.Make sure the file you are trying to upload is not open anywhere on your computer.Hover your mouse over the Dropbox icon to check sync status. ![]() (That is, it doesn’t care what type of files it is handling.) If the file is corrupt, it can occasionally cause sync issues even though Dropbox is file type agnostic. If synchronization has stalled for some reason, it will not upload completely. If the file is open in a computer application, it will not be able to be copied. Give the files time to sync up before moving on.Ī file is copied from the Dropbox folder on your computer to the Dropbox cloud servers. Starting or restarting the process should fix that. Sometimes the Dropbox process hangs or gets interrupted. ![]() If Dropbox is not present or has ended the task, restart Dropbox using the desktop icon or menu item.If Dropbox is present, select it, right-click and select End task.Look for the Dropbox process in the list.Right-click the Windows Taskbar and select Task Manager.Check Task Manager in Windows for the Dropbox process.If you don’t see the Dropbox process in the taskbar here’s how to start or restart Dropbox on Windows: In many cases, simply starting or restarting Dropbox is sufficient to fix the syncing issue. It’s possible that the Dropbox process isn’t running, has frozen up, or just isn’t responding. The goal here is to run the Dropbox process if it’s not started and restart Dropbox if the process is already running. On a Mac, the Dropbox process should show up in the menu bar or dock. Just click the up arrow to see the Dropbox icon. The first order of business is to check that the Dropbox process (i.e., the Dropbox program) itself runs on your computer. With that in mind, let’s take a look at some potential solutions for when your Dropbox isn’t syncing. It’s common for Internet connectivity problems to be the root cause of Dropbox not syncing. This tutorial assumes your computer and internet connection are both working correctly. Then move on to the next solution only if the preceding step doesn’t fix the problem. Perform each step in order and retest after each one. As with all troubleshooting, we will begin with the most basic checks and work towards the more complex.
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